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Tom ClarkIn my limited experience, when I"ve encountered things favor this, the is usually a trouble with an upstream carrier. Possibilities are if voip.ms doesn"t have any type of on-going maintain or present issues, it"s going come be further up the chain. My two cents. I"m certain some others will chime in...
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The instance was addressed yesterday once the law office began receiving call calls again. I"m a tiny disappointed v the response time, though. I at first reported the instance to voip.ms Tuesday night just prior to 11 pm California time. I had to produce a assistance ticket as chat to be unavailable. Although they responded in ~ 20 minutes via email, there to be no call from them between then and 6:30 to be Wednesday as soon as I initiated an digital chat. Lock told me that they would certainly escalate it with their carrier. Six hours later the phone was working, yet voip.ms didn"t update the assistance ticket for virtually 24 hours. Perhaps their carrier didn"t inform them in a timely manner, yet they might have tested the line periodically throughout Wednesday night and also Thursday morning. This little hiccup walk not adjust my all at once opinion that them, though. I"m still happy with their service.Sidenote: throughout the digital chat on Tuesday, they claimed that they would escalate the instance to your carrier. When I asked that their transport was, they claimed that they might not tell me. This morning in ~ 5:30 am the service line rang once. The contact ID name was Vitelity. Later this morning they notified me the the problem was solved. Coincidence?